**Effective Date:** August 7, 2026
Thank you for shopping with **NBJ Group LLC**. We strive to provide quality products and excellent customer service. Please review our Refund and Returns Policy below.
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## Overview
Our refund and return policy lasts **30 days** from the date of delivery. If more than 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
To qualify for a return, the item must:
– Be unused and in the same condition as received.
– Be returned in its original packaging.
– Include proof of purchase or a valid receipt.
Please do **not** send returned items directly to the manufacturer.
### Non-Returnable Items
The following items cannot be returned:
– Gift cards
– Downloadable software products
– Certain health and personal care items
– Perishable goods (such as food, flowers, newspapers, or magazines)
– Intimate or sanitary products
– Hazardous materials
– Flammable liquids or gases
### Partial Refunds
Partial refunds may be granted in the following situations:
– Books showing obvious signs of use.
– Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
– Items returned damaged, with missing parts, or not in their original condition for reasons not caused by us.
– Items returned more than 30 days after delivery.
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## Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed and automatically credited to your original payment method within several business days, depending on your payment provider.
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## Late or Missing Refunds
If you have not yet received your refund:
1. Check your bank account again.
2. Contact your credit card provider, as processing times may vary.
3. Contact your bank, as refunds can take several business days to appear.
If you have completed these steps and still have not received your refund, please contact us at:
**Email:** info@nbjgroupllc.com
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## Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are not refundable unless required by applicable law.
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## Exchanges
We replace items only if they are defective or damaged upon arrival.
To request an exchange, please contact us at:
**Email:** info@nbjgroupllc.com
Return Address:
**NBJ Group LLC**
**[Company Return Address]**
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## Gifts
If an item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of the returned item.
If the item was not marked as a gift, or the gift purchaser received the order before giving it to you, any approved refund will be issued to the original purchaser.
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## Shipping Returns
Please send returned items to:
**NBJ Group LLC**
**[Company Return Address]**
Customers are responsible for paying return shipping costs unless the return is due to our error or a defective product.
Shipping charges are non-refundable. If a refund is approved, the cost of return shipping may be deducted from the refund amount where applicable.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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## Need Help?
If you have any questions regarding refunds, returns, or exchanges, please contact us:
**NBJ Group LLC**
Website: https://nbjgroupllc.com
Email: info@nbjgroupllc.com